Now this is the type of post I love to read. Me I'm a Community Evangelist for the SAP Network (SDN and BPX) and I live community day and night and a lot of the time when I sleep as well. We've a huge number of members over 700,000 since the launch in 2003 so my day (and night) are usually filled with calls, im's and pings from community members!
We're hiring our first community manager to become a core member of team and a key public face of the service. This person will own customer service, fixing problems where possible and routing more complicated issues to the development team. Based on customer emails, the community manager will develop a comprehensive faq, oversee a community-based help system (either a wiki or a bulletin board, you will help us decide) and advise the team on ways to improve MyBlogLog. Lastly, the community manager be an active and vocal participant in the world inside and outside of MyBlogLog.com, spurring conversations, mediating disputes and just generally building kharma by making the world a better place.
Eric nails my own job pretty well there, I also owe Eric a huge apology for falling down on my part to get him hooked up with the SDN Management team - yes I think MyBlogLog and SDN should meet each other and I still do and now that Eric and the whole team are over there in CA I think it might work even better now so Eric I will be in touch early next week - again sorry that I let things slip like that!!
Also good luck to the MyBlogLog team on finding their evangelist - hope to see a blog from that person soon!
As I always say "Without community and the personal touch you become just another chunk of code among a sea of bytes and bits."
Link to The MyBlogLog Blog: Seeking: MyBlogLog uber-user for long-term relationship
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